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Accessibility Statement for Vote Voiced

This is an accessibility statement from Vote Voiced.

Measures to support accessibility

Vote Voiced takes the following measures to ensure accessibility of Vote Voiced:

  • Include accessibility as part of our mission statement.

  • Include accessibility throughout our internal policies.

  • Vote Voiced is dedicated to keeping people with disabilities informed Voters

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Vote Voiced is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

Feedback

We welcome your feedback on the accessibility of Vote Voiced. Please let us know if you encounter accessibility barriers on Vote Voiced:

  • Phone: 3137171312

  • E-mail: Donna9Miller@votevoiced.com

  • Visitor Address: 3200 Greenfield Rd, Dearborn Michigan 48180

  • Postal Address: S-300

We try to respond to feedback within 48 hours.

Assessment approach

Vote Voiced assessed the accessibility of Vote Voiced by the following approaches:

  • Self-evaluation

  • This site was created using WIX. The site will be updated as needed. It is important to everyone at Vote Voiced our website is accessible to everyone.

Evaluation report

An evaluation statement for Vote Voiced is available at: www.votevoiced.com/accessiblitystatement.

Formal complaints

Vote Voiced is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines. Feb 27, 2024.

Upon careful review of the accessibility statement, Vote Voiced is pleased to acknowledge the comprehensive coverage of key accessibility aspects such as web content accessibility guidelines (WCAG), usability, and inclusivity principles. The document demonstrates a commitment to fostering an environment where everyone can engage fully with our platform, regardless of any barriers they may face.

Complaint Escalation Procedures Plan for Vote Voiced

Objective:

The objective of this Complaint Escalation Procedures Plan is to establish a structured process for handling and escalating complaints effectively within Vote Voiced, ensuring timely resolution and customer satisfaction.

1. Initial Contact Point:

Customers can initially contact the Customer Support team through various channels such as email, phone, or online chat. This team will be responsible for logging complaints and attempting to resolve them at the first point of contact.

2. Tiered Escalation Levels:

If the complaint cannot be resolved at the initial level, it will be escalated through predefined tiers until a satisfactory resolution is reached. The escalation levels are as follows:

Level 1: Customer Support Supervisor

If the initial representative is unable to resolve the issue, it will be escalated to a Customer Support Supervisor.

The Supervisor will review the case, gather additional information if necessary, and attempt to resolve the complaint promptly.

Level 2: Department Manager

If the issue persists or requires further attention, it will be escalated to the relevant department manager.

The department manager will conduct a thorough investigation, liaise with necessary teams or departments, and work towards resolving the complaint within a reasonable timeframe.

Level 3: Executive Management

If the complaint remains unresolved or if the customer expresses dissatisfaction with the proposed resolution, it will be escalated to executive management.

Executive management will review the case, provide additional oversight if required, and ensure that all efforts are made to resolve the complaint satisfactorily.

3. Documentation and Communication:

Throughout the escalation process, detailed records of the complaint and its resolution efforts will be maintained.

Regular updates will be provided to the customer, keeping them informed of the progress and any developments regarding their complaint.

Communication channels will remain open to allow customers to provide feedback or additional information at any stage of the process.

4. Resolution and Follow-Up:

Once a resolution is reached, the customer will be notified and provided with any necessary follow-up actions or instructions.

A follow-up procedure will be implemented to ensure that the resolution has been implemented satisfactorily and to gather feedback on the customer's experience with the complaint handling process.

5. Continuous Improvement:

Feedback received from escalated complaints will be analyzed to identify recurring issues and areas for improvement.

Process improvements will be implemented proactively to prevent similar complaints from arising in the future and to enhance overall customer satisfaction.

Conclusion:

The Complaint Escalation Procedures Plan outlined above aims to ensure that all complaints are handled efficiently, fairly, and with the utmost professionalism. By establishing clear escalation pathways and fostering open communication, Vote Voiced is committed to resolving customer complaints promptly and effectively, thereby maintaining customer trust and satisfaction


 

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Vote Voiced
Donna Miller
Director of Communications

Date

This statement was created on February 27, 2024 using the W3C Accessibility Statement Generator Tool.

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